Return & Refund Policy

 Goods purchased in our store are refundable within seven days.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • If your item is returned for personal reason, you need sent it back at your own expense.We will refund you after  the returned item is received (within 3 working days)

There are certain situations where only partial refunds are granted (if applicable)

  • Obvious signs of use
  • Any item not in its original condition, damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account .

Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us with email.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We valued every single feedback from you. If you have any questions, please do not hesitate to contact us. We are ready to serve you.

Contact us: service@surprisingday.store.